Terms of Service

These Terms of Service (the «Agreement») define the conditions for using the «Proxysvpnovich» service (the «Service»), available at proxysvpn.com and via the Telegram bot @proxysvpn_bot.

By using the Service — by registering on the website, starting the bot, paying for services or accessing materials — the User confirms that they have read these Terms in full and accept them in their entirety. If the User does not agree, they must stop using the Service.

The Service provides intangible digital services: setup and maintenance of a secure network connection, issuance of configurations for the User's devices, and ongoing infrastructure support.

The User acknowledges that the value of the Service lies in stable infrastructure operation, prompt support and regular updates rather than in the exclusivity of any particular technical solution or configuration.

The Service applies adaptive traffic routing based on open geoinformation lists of network resources (sing-geosite, sing-geoip). Connections to Russian network resources are established directly through the User's network; other connections pass through the secure tunnel. These rules ensure the Service's compatibility with banking, government and retail services of the Russian Federation that require a Russian IP address. The Service does not provide access to resources whose access is restricted by the laws of the Russian Federation and is not aimed at bypassing technical means of countering threats.

Services are provided to the User for personal, non-commercial use. Sharing credentials with third parties, reselling subscriptions and using the Service to build a competing commercial VPN service are prohibited.

The User agrees to use the Service strictly within the bounds of applicable law and the rules of third parties. Responsibility for the lawful use of the Service rests entirely with the User.

Services are paid for in advance by topping up the account's internal balance. The balance is debited automatically for each calendar day of use at the rate published on the website at the moment of debit.

When the balance reaches zero, access is suspended automatically until the next top-up. Unused funds remain on the balance without an expiry period for as long as the account is active.

Plans differ in how they are charged. The basic plan is charged daily for each connected device. The PRO plan is charged once, in advance for the whole period and separately for each device; such a device is excluded from the daily charge, and a zero balance does not suspend it until the paid period ends.

At the end of the paid period, PRO renews automatically if the balance is sufficient and the User has not switched automatic renewal off. If there are not enough funds, the device returns to the basic plan without the account being suspended. Traffic through individual locations may be limited; the current prices, periods and limits are published on the website and in the personal account.

Refunds for digital services are not issued, except in cases expressly provided for by the applicable laws of the Russian Federation and by the provisions of this section.

Given the intangible digital nature of the services, refunds are not issued after services have been actually delivered. A refund is only possible where the service was not delivered through a technical fault of the Service, confirmed by the User contacting support.

The PRO plan is charged once, in advance for the whole period. No refund is made for the unused part of a paid period, except in the cases set out in the second paragraph of this section.

A refund request must be submitted within 14 (fourteen) calendar days of the payment to which it relates. Requests received after that period will not be considered.

Requests are submitted via the Telegram bot @proxysvpn_support_bot or to support@proxysvpn.com. The request must include the User's email or Telegram account, the date and amount of the payment, and the reason for the refund.

The Service reviews each request within 10 (ten) business days of receipt. The User is notified of the decision through the same channel they used to file the request.

If approved, the refund is issued within 10 (ten) business days of the decision. The actual receipt of funds depends on the issuing bank and payment system rules and may take additional time.

Refunds are issued exclusively to the same details and via the same payment method as the original payment. Refunds to other cards, accounts or wallets are not made.

Before paying for a long period, the User is advised to start with a minimum payment to check that the Service works with their devices and network.

The User agrees not to initiate a chargeback through their bank or payment system without first contacting Service support. A chargeback initiated outside the support channel is grounds for account suspension without refund.

The Service strives to provide stable and fast performance, but connection quality depends on many factors outside the Service's control: the User's ISP capacity and load, the User's hardware, and the operation of intermediate networks and nodes.

Services are provided on an «AS IS» basis. The Service does not guarantee:

• that the services will meet the User's expectations;
• that the User will achieve any specific outcome from using the services;
• uninterrupted or error-free operation;
• compatibility with any particular hardware or software the User may have.

The decision to use the services and apply the issued configurations is made by the User independently and at their own risk.

The Service is not liable for service interruptions caused by the User's internet provider, by restrictions imposed by telecom operators, or by regional network disruptions, including restrictions imposed by competent authorities in the User's location.

The Service may suspend or terminate services to the User in the following cases:

• violation of these Terms;
• detected abuse by the User;
• lawful demands from authorities or payment providers;
• signs of fraudulent activity on the account or payment instrument.

The Service reserves the right to refuse service to Users whose actions create elevated risk for the Service's infrastructure, other users, payment providers or third parties. Termination for violations does not oblige the Service to refund previously paid amounts.

The User agrees to refrain from insults, threats, profanity, and disparaging treatment of Service staff when contacting support. In case of violation, the Service may restrict the User's access to support without prior notice. Such restriction does not affect the provision of core services: access to the Service, the User's balance, and the ability to use it remain fully intact.

All materials published on the Service's website and Telegram bot are protected by intellectual-property law. The User may not copy, distribute, resell or otherwise use these materials without the rights-holder's permission.

The Service is not liable for:

• direct or indirect losses of the User, including lost profit and moral damage;
• consequences of the User's use of the services and materials;
• the actions or inactions of third parties, including ISPs and payment systems;
• temporary technical outages, scheduled maintenance and access restrictions imposed by third parties.

The Service's aggregate liability to the User is in any event limited to the User's current balance.

The Service uses automated abuse-detection: analysis of traffic volume and pattern, connection frequency and device activity. Where atypical load is detected, the Service may temporarily throttle speed or pause the connection while the situation is reviewed.

Atypical load includes, in particular: prolonged use of the channel at peak speed, large-scale torrent traffic, signs of use to build third-party commercial services, and signs of automated or bot-driven connections.

Separately: the BitTorrent protocol is not carried on the Service servers. This is a permanent restriction, the same on every location and plan, not a measure against a particular User.

Users may invite friends via a referral link. When an invitee makes a first top-up of 100 ₽ or more, a one-off 50 ₽ balance bonus goes to both sides — the referrer and the invitee. A smaller top-up pays neither, but the entitlement remains until the next one. Eligible invitations are capped at 30 per account. Referral programme terms may be changed or paused at any time.

Abuse of the referral programme (creating fake accounts, automated invitations, self-registration) is grounds to cancel bonuses and suspend the account.

Posting the referral link or otherwise publicly promoting the Service in Russian-language media — social networks, Telegram channels, blogs, video platforms, forums and outlets accessible from the Russian Federation — and using paid advertising channels in the territory of the Russian Federation, is prohibited. The referral link may only be shared in private correspondence between the User's personal contacts. Violations are grounds to cancel referral credits, suspend the account and terminate the agreement without refund. Liability under Russian advertising law lies with the person who placed the advertising; the Service is not the customer, advertiser or distributor of such advertising and does not endorse its placement.

The Service may amend these Terms. The updated version is published on the website with the revision date. Continued use of the Service after publication constitutes acceptance of the new revision.

The ProxysVPN apps are provided free of charge. They connect the User’s device to the Service using the access in the User’s account; access is obtained on the website or in the Telegram bot under these Terms.

If an app was downloaded from Apple’s App Store, Apple’s Licensed Application End User License Agreement also applies to it. Apple is not a party to these Terms and is not responsible for the Service or its support; all questions are addressed to the Service.

The apps may be updated to keep them working with the Service; the User is advised to use the latest version. Other VPN apps used with the Service are governed by their own terms.

For any question regarding the Service, the User may reach out via the Telegram bot @proxysvpn_support_bot or to support@proxysvpn.com.

Privacy Policy — how the Service handles and protects User data.

Support — how to contact us and answers to common questions.