Support

Questions about connecting, your account or your data: write to us and we will help.

How to reach us

Telegram: @proxysvpn_support_bot, our support bot. Operators answer there; the ⚡ button calls the automated assistant instead.
Email: support@proxysvpn.com.

In your personal account on the website you can also chat with our automated assistant and ask it for a human operator at any time.

To help us answer faster, tell us the email or Telegram account you signed up with, the device and the app you use and what exactly happens. Never send passwords, codes or card details.

Frequently asked questions

How do I connect a device?

In your personal account on the website or in the bot @proxysvpn_bot, add a device: it gets its own access link. To sign in to the ProxysVPN app, open your personal account on another device, tap the code icon next to the link and point the camera at the code the app shows, or copy the link and paste it in the app. Other VPN apps import the same link or its QR code. Then turn the VPN on. Step-by-step instructions for every platform are in the guides.

The VPN does not connect. What should I do?

Check that your internet works without the VPN, that the access link was imported completely and that the device is active in your personal account. Then try another location. If it still does not work, write to support and tell us the app, the location and what you see.

How do I delete my account?

Open the account deletion page in your personal account: it lets you delete the account or explains how to ask support to do it. What is deleted and when is described in the Privacy Policy.

Is the ProxysVPN app free?

Yes. The app is free; it connects to the Service using the access in your ProxysVPN account.

What data does the Service keep?

Account data, the settings of your devices, payment records, connection data on the VPN servers and website statistics. We do not sell data and do not use it for advertising. The full list with retention periods is in the Privacy Policy.